About The Role

Join one of Britain’s most iconic independent breweries—Black Sheep Brewery—as a Customer Service & Administrator. If you’re the kind of person who can stay calm under pressure, love helping customers, and enjoy keeping the day-to-day running smoothly, this is your role. Based in Masham, North Yorkshire, you’ll be at the heart of customer support and administration, ensuring everything behind the scenes keeps moving—so the brewery can keep doing what it does best.

What You’ll Do

You’ll combine customer-first communication with strong administrative support across the business. No two days will look exactly the same, and you’ll be trusted to manage priorities effectively in a busy office environment.

• Handle customer enquiries with professionalism, clarity, and a friendly tone
• Support day-to-day administration to keep internal processes organised and efficient
• Maintain accurate records, ensuring information is logged correctly and kept up to date
• Coordinate customer and operational requests to ensure timely responses and smooth follow-through
• Monitor inboxes and communication channels to ensure nothing is missed
• Support internal teams with administrative tasks that keep workflows moving
• Work to deadlines, balancing multiple priorities without losing attention to detail
• Contribute to a positive office culture by being proactive, dependable, and solutions-focused

What We’re Looking For

We’re looking for a confident administrator with strong customer service instincts—someone who can communicate clearly, stay organised, and take ownership of tasks. You don’t need to be perfect—you just need to be reliable, eager to learn, and genuinely committed to delivering a great experience for customers.

• Strong customer service skills with a helpful, professional approach
• Excellent organisation and the ability to manage competing priorities
• Good attention to detail to keep records accurate and processes consistent
• Clear written and verbal communication
• Comfort working in a fast-paced environment
• Proactive mindset—you spot what needs doing and take action
• Reliable and personable, with a team-first attitude
• Experience in administration and customer support is beneficial (and transferable experience will be considered)

Why Black Sheep Brewery?

Black Sheep Brewery is more than a brand—it’s a team, a tradition, and a workplace built on pride. As part of Great British Drinks Company, you’ll be joining an organisation that values quality, character, and the people who help make it all happen.

• Be part of a well-loved independent brewery with a strong reputation
• Work in a supportive, fast-moving office environment
• Take pride in work that directly impacts both customers and internal operations
• Enjoy the variety that comes with a true customer service & admin hybrid role

Role Details

• Company: Great British Drinks Company (Black Sheep Brewery)
• Job Title: Customer Service & Administrator
• Contract: Full-Time, Permanent
• Hours: 40 hours per week
• Location: Office-Based, Masham, North Yorkshire

Benefits

We believe good work deserves good support. While benefits can vary, you can expect a role with stability and the backing of a respected employer.

• Permanent position with full-time hours
• Office-based role in a friendly, community-focused area
• Opportunity to grow your customer service and administrative skills in a real business setting
• Join a team that cares about quality, consistency, and doing things properly

Ready to Apply?

If you’re organised, customer-focused, and ready to bring energy and reliability to a busy office, we’d love to hear from you. Apply now to join Black Sheep Brewery as a Customer Service & Administrator in Masham.

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