About The Role

At WLV Plumbing & Heating Ltd, great businesses are built by the people who keep everything running behind the scenes. If you’re the type of person who notices details, keeps things moving, and enjoys being the calm centre of a busy operation, this Administrator role is for you.

You’ll be at the heart of a fast-moving office—supporting day-to-day scheduling, coordinating customer requests, and helping ensure every job is logged, tracked, and completed to the high standards WLV is known for.

What You’ll Do

You’ll play a key role in keeping operations smooth and customers supported from first contact to job completion. Your work will directly impact response times, job accuracy, and customer experience.

• Manage incoming enquiries, ensuring requests are handled promptly and professionally
• Coordinate and maintain job scheduling to support efficient planning and technician availability
• Update and maintain accurate records so every job is clearly documented from start to finish
• Support the office workflow by keeping tasks organised and prioritised
• Communicate with customers in a friendly, clear manner—answering questions and setting expectations
• Process job details including service information, job notes, and job status updates
• Assist with administrative follow-ups to ensure nothing is missed and deadlines are met
• Work closely with the team to keep day-to-day operations running smoothly

What We’re Looking For

We’re looking for a dependable, organised administrator who thrives in a busy environment and takes pride in getting things right. You don’t just “do admin”—you help the whole team perform.

• Strong organisational skills with the ability to manage multiple tasks at once
• Excellent attention to detail to ensure information is accurate and up to date
• Clear and professional communication with customers and colleagues
• Comfort working in a fast-paced office where priorities can shift throughout the day
• Good computer skills and the ability to quickly learn internal systems
• A proactive mindset—you’ll spot issues early and take action to resolve them
• Reliability and discretion when handling customer and job information

If you’ve worked in administration, scheduling, customer support, or an office coordination role, we’d love to hear from you.

Why WLV Plumbing & Heating Ltd

WLV Plumbing & Heating Ltd is built on reliability, professionalism, and high standards. In this role, you’ll be supporting the people delivering the service—helping ensure every customer interaction is handled properly and every job is tracked accurately.

You’ll join a team that values doing things the right way, communicating clearly, and keeping operations organised—even when the day gets busy.

Benefits

• Full-time office role with a clear, supportive team environment
• Opportunity to be central to day-to-day operations and make a real impact on customer experience
• Stable, hands-on work where your organisation skills are genuinely valued
• Supportive culture focused on high standards and teamwork

How to Apply

If you’re organised, customer-focused, and ready to play a key role in keeping a busy office running smoothly, we’d love to hear from you.

Apply now and tell us about your admin experience, your availability, and what makes you great at keeping things running behind the scenes.