Hospitality & Events Manager — Shape Memorable Guest Experiences at Slimbridge

Join Wildfowl & Wetland Trust (WWT) at our iconic Slimbridge site and take the lead on hospitality, events, and guest accommodation—ensuring every booking, function, and stay feels seamless, welcoming, and genuinely special. If you’re a confident people-leader with a passion for service excellence, this is a fantastic opportunity to elevate the visitor and corporate experience from the front line to the details behind the scenes.

About The Role

As Hospitality & Events Manager, you’ll oversee the full hospitality and events operation at WWT Slimbridge. You’ll manage guest accommodation, coordinate corporate bookings, and deliver high-quality events and functions—all while maintaining the highest standards of professionalism, quality, and guest care.

This is a permanent role working 37.5 hours per week (typically 5 days from 7 including weekends and bank holidays), based at WWT Slimbridge, GL2.

What You’ll Do

You’ll be responsible for ensuring guests and clients receive a consistently excellent experience—whether they’re staying on site, booking a corporate visit, or attending an event. Your role blends operational leadership with customer-focused management.

• Oversee guest accommodation, ensuring rooms and facilities are presented to a high standard and ready for arrival
• Manage corporate bookings from enquiry through to confirmation, coordinating details and timelines
• Plan and deliver events and functions, ensuring smooth day-of execution and a professional guest journey
• Maintain service quality and standards across hospitality and events, reflecting WWT’s values and reputation
• Coordinate with internal teams to align schedules, guest requirements, and operational needs
• Ensure effective communication across stakeholders, including guests, clients, and colleagues
• Support staff and operational planning to ensure coverage and consistent service delivery across the week
• Handle day-to-day operational issues promptly and calmly, protecting guest experience at all times
• Deliver a polished, professional service in line with policies, procedures, and best practice

What We’re Looking For

We’re looking for someone who thrives in a guest-facing environment and takes pride in delivering high standards. You’ll be confident managing multiple priorities, leading through service, and keeping operations running smoothly—especially during busy periods.

• Strong hospitality and events experience, ideally with responsibility for end-to-end coordination
• Proven ability to manage guests and clients professionally, from first contact to completion
• Excellent organisational skills with the ability to manage competing demands
• Strong attention to detail, especially around service standards and guest experience
• Comfortable working weekends and bank holidays as part of a 5-days-from-7 pattern
• Leadership mindset—able to support teams and maintain consistent service quality
• Clear communication and confidence coordinating with multiple stakeholders
• A customer-first approach with professionalism and warmth

Why Join WWT Slimbridge?

WWT is a charity with a mission to protect wetlands and the wildlife that depend on them. At Slimbridge, you’ll help deliver exceptional hospitality and events that bring people closer to our work—supporting unforgettable experiences for visitors, corporate partners, and event guests.

Benefits

• Permanent position with stable, long-term prospects
• 37.5 hours per week with a clear work pattern (5 days from 7, including weekends and bank holidays)
• Competitive salary of £28,683 per annum
• Opportunity to make a real impact by supporting WWT’s visitor and corporate experience
• Work in a beautiful, meaningful location at WWT Slimbridge

Salary & Contract Details