Patient Care Specialist

Patient Care Specialist (Remote Call Center)

Make a real difference every day—while working from home. STATLINX is hiring Patient Care Specialists to answer inbound calls for large hospital networks during our daytime shifts. If you’re calm under pressure, enjoy helping people, and want a stable full-time role with growth potential, you’ll fit right into our team.

Important: You must live within the continental United States (+ Hawaii) to apply. All shifts are scheduled in Eastern Standard Time (EST).

About STATLINX

STATLINX provides telephone answering, messaging, and alert services to physicians and medical facilities across the United States. Our Patient Care Specialists are the front-line support that helps ensure urgent needs are handled quickly, clearly, and professionally.

What You’ll Do

• Answer and manage 80–120 inbound calls daily in a timely, professional manner
• Follow call scripts and communication prompts to ensure accuracy and consistency
• Identify the caller’s needs by asking the right questions and clarifying information
• Research and resolve issues by providing solutions and/or appropriate alternatives
• Use strong communication skills to build trust and maintain sustainable relationships
• Document every interaction in the call center database in a clean, comprehensible way
• Meet personal and team qualitative/quantitative targets while supporting a fast-paced environment

What We’re Looking For

• A pleasant speaking voice and a professional, patient-focused manner
• Good computer skills and comfort working in a call center setting
• Ability to work effectively in a fast-paced environment with strong attention to detail
• Medical terminology knowledge required (hands-on or clerical experience both count)
• EMR familiarity preferred (experience with electronic medical record systems and related practices)
• Minimum typing speed of 30 wpm (typing test required)
• Previous experience in customer support or a similar inbound/outbound role is preferred
• Proven ability to over-achieve quotas and deliver consistent performance
• Strong phone and verbal communication skills with active listening
• Customer focus and adaptability—able to work with different personality types
• Ability to multi-task, set priorities, and manage time effectively

Shift Availability (EST)

We currently have full-time opportunities available. All shifts are in Eastern Standard Time (EST).

• Full-Time (approx. 30+ hours/week)
• Option 1: Mondays–Fridays 8:00am–6:00pm, EST
• Option 2: Mondays–Fridays 10:00am–7:00pm, EST
• Option 3: M/T/W/F/Sat 9:00am–6:00pm, EST
• Option 4: Thursdays–Mondays 9:00am–6:00pm, EST

Remote Work Requirements

STATLINX will provide the necessary equipment. You’ll need the right setup at home to handle calls reliably.

• Reliable internet (Ethernet/hardwire connection preferred)
• Ping < 15
• Download > 50 Mbps
• Upload > 10 Mbps
• A quiet, dedicated workspace for focused call work

Compensation & Growth

• Entry-Level: $17.50/hour
• Advancement opportunities based on performance
• Monthly bonus program: eligible to earn up to 15%

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Employee assistance program
• Referral program

Why You’ll Like This Role

• Meaningful work supporting hospitals and physicians across the U.S.
• Remote flexibility with daytime EST schedules
• Clear expectations with scripts, prompts, and structured call documentation
• Performance-based rewards with bonuses and advancement potential
• A team environment where professionalism and consistency matter

How to Apply

If you think you’re a great fit, we’d love to review your application. Please include your resume.

Apply here

STATLINX is excited to meet candidates who bring empathy, clarity, and reliability to every call.